Source:

The Sunday, January 23rd edition of The New York Newsday, written by Henry Gilgoff and Sunday, February 13th edition of The New York Times, written by Susan J. Wells :

"...he had tried calling a toll-free number for Experían, formerly TRW, about 20 times over a few weeks without success. I had similar experiences when I tried.

And a senior executive at Experían, since retired, readily acknowledged the problem when I interviewed him then, saying it was a "disaster."

This month the Federal Trade Commission (FTC) announced that it had wrapped up a lengthy investigation and reached a settlement with Experían Information Solutions Inc., Trans Union LLC, and Equifax Credit Information Services Inc. More than a million callers to Experían alone had received a busy signal or a message to call back since Sept. 30, 1997, the FTC said.

Experían and Trans Union agreed to pay $1 million each, and Equifax agreed to pay $500,000, all without ever admitting wrongdoing.

The FTC contended that the companies had violated federal requirements to make representatives available by phone during normal business hours for consumers who already had received their credit reports…"

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